We reserve the right to refuse any and all returns. Returns must carry a Return Authorization Number.

1. Opened merchandise will be refused unless defective. 'Defective' pertains to playability of a Pocket Songs or Music Minus One cassette or CDG only. Song Keys not in your range is not a product defect. Refer to our comprehensive printed catalog for key information. When making a return, you must call our customer service department for a Return Authorization Number which must appear in large print on the returning package. Packages not having an assigned RA number will be refused.

2. 'Defective' Pocket Songs or Music Minus One returns are permitted in exchange for product or equal value only. Please indicate in detail the 'defective problem' on the package slip, with your return. Defective returns will only be accepted within fifteen (15) business days of invoice date. Paid invoice or copy directly from Pocket Songs must accompany the returned item as proof of purchase. Shipping and handling charges will not be refunded.

3. If a wrong item has been ordered, we will accept on a one-time basis only, the returned product in exchange for the correct item. Opened items will be refused. Item to be returned within fifteen (15) business days of invoice date. Paid invoice or copy directly from Pocket Songs must accompany the returned item as proof of purchase. Shipping and handling charges will not be refunded.

4. Although no refunds for merchandise will be made, credit will be issued for future purchases of Pocket Songs or Music Minus One products.