On the back of most packing slips is a return/exchange form with our convenient pre-paid, pre-addressed EZReturnLabel™ that's included in most order shipments (except for some heavy items and items sent outside the continental U.S.). Our EZReturnLabel™ doesn't require postage up front. A flat-rate return charge will be deducted automatically from your merchandise credit. Simply place the merchandise back in its originally packaging and affix the handy adhesive EZReturnLabel™ over the original shipping label. Then, within 14 days of merchandise receipt, drop the package in the mailbox at home or office, give it to your postal carrier, or take it to the post office without having to wait in line.
If you no longer have your packing slip, please send a note with your merchandise that includes your order number, name, and address, and specify whether you would like a refund or an exchange. Please be sure to include the item numbers of the items you wish to receive in exchange as well. Send to: Andrea Powers - Customer Service, 6864 Engle Road, Cleveland, OH 44130.